Optimization has been a huge focus for a few of my clients this quarter. And a way that we are actually optimizing their businesses is through using process improvement routines.  One routine that I implement for my clients is called PDSA – or Plan, Do, Study, Act.  PDSA is a research-based improvement routine that guides […]

This past week on my Instagram feed, I opened back up the conversation for another “Ask Me Anything” moment for the Optimize Your Ops series so that I could answer the hard-hitting questions that are top of mind for you as we are entering a new year. This months questions got me pumped and got […]

This is who we are.  Our days are spent serving others, putting out fires, and doing the things no one else wants to do.  We wake up and put ourselves last – because what gets us going, is lending a helping hand and watching meaningful work take your business soaring. We sometimes work late nights […]

A few weeks ago, I walked through 4 ways to effectively observe your business behind the scenes. (Make sure to check it out here before diving into this step-by-step part 2.)  But what is it that actually needs to happen during that observation process and what do you actually need to document to help keep […]

To automate or NOT to automate. THAT is the question. I get it, automating things isn’t everyones cup of tea. But once you start easing into letting automations work to your advantage, that’s when you start seeing results. Here are 3 common questions I get asked about behind-the-scenes tech & automations: 1️⃣ Why does having […]