the systems magic
Brooke Scott serves in project management focusing on client deliverables for launching, operations, and automated systems. Coupled with her drive and consistency, her desire to serve and help others are the building blocks of her foundation in helping to accelerate her client’s workflows.
Brooke believes accountability and clarity are keys to elevating success, a practice she demonstrates through communication, and restorative strategies. Her background in diverse administrative roles in the corporate setting, have helped develop and define her approach to efficiency and productivity in the online space. She is eager to approach new challenges to activate her restorative qualities and present new a perspective. Brooke focuses her mindset on intention within her performance in the workplace through continual professional development and belief.
Her motivation and drive contribute to her achievement in an advanced professional degree, as well as her success and growth within her occupational history. She assists in improving productivity across the Agency 23 team, by implementing management methods and ensuring a consistent flow within day-to-day operations.
Want more insight in how I work for & with others? Check out my results from common personality & strength focused assessments.
Gallup CliftonStrengths: Restorative, Responsibility, Achiever, Belief, Positivity
Enneagram Type: 6w5
Kolbe Index: 7815
Trusted By & Featured In:
From growing up on the farm raising livestock, to co-founding Agency 23, LLC, Brance is focused in consistent equality and treatment of others, honesty, and providing a level of service that is based in thorough communication and execution.
Brance Scott specializes in analytical and technical troubleshooting, as well as systems configuration for client deliverables. He conducts system analysis to determine blocks in automations to prevent workflows from shifting from seamless and ideal to inactive and broken.
He provides strategic support to clients through evaluating the foundation of business models to formulate initiatives to increase productivity and decrease the waste. His passion is to help coaches and business owners optimize their processes and take care of the little details so that they can focus on driving up revenue and achieving optimal business growth.
Gallup CliftonStrengths: Restorative, Consistency, Positivity, Analytical, Adaptability
MBTI Type: ISTJ - Introversion, Sensing (Observant), Thinking, Judging
Enneagram Type: 5
We began this business on the foundation and strengths we developed over our time in multiple different roles in the corporate world. We have taken the core strategies that WORK and married the best parts of each role, into providing services to the online community. Implementing those areas, and functions of roles such as a project manager, integrator, and virtual assistant, allows us to explore the shadows of businesses and formulate custom strategies with a unique and open perspective.
The beautiful (and best, in our opinion) thing about providing this level of customer experience is being in the nitty-gritty details of the brand. Diving into the deep end, resolving issues, and finding areas that might have been overlooked, not only benefit helping workflows, but provides the utmost care and quality for customers – which they deserve to receive.
The core of our definition of customer service, comes down to the connection made through attentive listening, the accountability taken in both client-facing and team-facing situations, and the authenticity shown daily. The actions of taking the time to adjust to the situation, resolve the problem, or provide a solution are just as important as the intention behind those actions.
Practicing intention, value, and purpose FIRST, leads to streamlined workflows, less stress and pressure, and the ultimate customer experience… which, it doesn’t just end there. Customer service practice rolls over into your team dynamics. How you serve your clients, is how you serve your team.
At Agency 23, LLC we work with a LEAN (cutting the waste) perspective in mind. We are always looking for a more streamlined approach, areas of opportunity, and new perspectives to improve whatever the task at hand is.